What are your lead times?
Our normal lead times from receipt of signed order and deposit to product delivery date are between 8 - 10 weeks. When an order is placed we will advise you of any deadlines that need to be met such as your authorisation to proceed to manufacture. If these are not met for any reason the delivery date will be adjusted accordingly.
When will I receive my drawings?
When all the relevant information has been confirmed your contract will be taken to our CAD department for drawing. Turnaround time for these drawings are on average 7 working days but can take longer depending on complexity. Once these have been issued to you, any amendments take on average 3 working days. Some working drawings for standard products can be generated from our bespoke window software and may be issued in a quicker turnaround time.
What timber do you use?
Our standard timber is Siberian Larch but as well as this we offer Sapele and European Oak. Please see our Timber Specification page for further information.
What is your warranty?
Our supply only product warranty is 5 years. Please see our Warranty document for full details.
Where are your products manufactured?
All of our products are manufactured from our factory in Somerset, England. Please see our Factory page for further information.
How can I get a quote?
You can email us directly using firstname.lastname@example.org or call into the office on 01278 764446. We are unable to give ball park figures but are happy to provide you with a quotation for your project. When emailing please be sure to include dimensions, and specific requirements and if possible any drawings you may have. Please also be sure to include your contact details and we aim to turn all quotation around within 48 hours.